A new report launched today provides dentists and dental practices with usable and workable strategies to resolve complaints more successfully.
Complaints about dentists have been rising. Recent announcements by the Dental Regulator, the General Dental Council, have pointed out that their costs are being driven by the sustained rise in the volume of allegations about the fitness to practise of dentists. Last year the volume increased by 40% and these numbers are so far being sustained in 2010. The impact on the dental sector is that the regulator has increased their fees for dentists by 31% or approximately £5m each year.
There has never been a better time for dentists to brush up on their practice complaints handling. To help with this Alison Miles-Jenkins (who has considerable expertise in training dentists to improve their complaints handling) has produced this timely report to assist dentists and their teams with the essentials of good complaints handling. The thinking behind the report is that by resolving complaints effectively at the dental practice the need for the patient to complain further, for example, to the regulator is removed and the patient, dentist and the whole sector benefits.
The report Five essential strategies to ensure your complaints resolution is successful is now available and is free to download.
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